SodaPower

Support

Email Support Product Email Support We aim to answer within 24 hours [email protected] Phone Support Order Phone Support USA (Toll Free) · Mon–Fri 9am–5pm EST +1 (877) 257-0825

Mailing address: SodaPower · PO Box 12730, Ogden, UT 84412, United States

Frequently Asked Questions

Shipping

We aim to ship your order the same day. Otherwise, it will ship the next business day. Orders are processed 7 days a week, excluding recognized U.S. and postal holidays. Shipping times may be delayed during high-volume periods.

Once your package has shipped, you'll receive a tracking number and a link to follow your delivery. If you entered the wrong delivery address, please contact us as soon as possible so we can update your order.

Freight Rates

Shipping Times

International orders may be subject to customs charges, which are the responsibility of the customer.

Questions about your delivery? Contact us at [email protected] or +1 (877) 257-0825.

Returns

Every SodaPower order is backed by a 60-day money-back guarantee, counted from the date of your order.

Step 1 — Check you are within the refund period

You have 60 days from the date of your order to request a refund. After this period, refund requests can no longer be accepted.

Step 2 — Contact us and return your unused bottles

Contact our support team at [email protected] or +1 (877) 257-0825, then return your unused, unopened bottles in their original condition to our fulfillment center within 60 days of your order date. Please include your packing slip or, if you don't have it, a note with:

  1. Your Order ID (found in your order receipt)
  2. Your full name
  3. The full address where the shipment was received
  4. Your email address
  5. Your phone number
Return Address
SodaPower
PO Box 12730
Ogden, UT 84412
United States

Step 3 — Refund processing

Once our fulfillment center receives and processes your return, a full refund for the returned unused bottles will be issued to your original payment method. It may take 5–10 business days to show on your statement, depending on your bank. You will receive an email when the refund is processed.